Shipping policy

Last updated: 18 October 2026

This Shipping Policy explains how House of Youthful Skin processes, dispatches and delivers orders placed through our online store.

All physical orders are dispatched from:

House of Youthful Skin
24 Wilson Street
Glasgow
G1 1SS
United Kingdom

1. Order processing

Once you place an order, we will begin processing it as soon as reasonably possible.

Orders may be subject to payment verification, stock availability and security or fraud-prevention checks before dispatch.

An order confirmation does not necessarily mean that your order has already been dispatched.

Where available, we will send a dispatch confirmation once your parcel has left House of Youthful Skin.

2. Where orders are dispatched from

Orders are packed and dispatched from our Glasgow location:

House of Youthful Skin
24 Wilson Street
Glasgow
G1 1SS
United Kingdom

3. Delivery options

The delivery services available to you will be shown during checkout.

Delivery options may vary depending on:

your delivery address;
the products in your order;
parcel size or weight;
the delivery provider available at the time; and
any temporary delivery restrictions.

The delivery option selected and paid for at checkout will apply to your order, subject to circumstances outside our reasonable control.

4. Delivery charges

Delivery charges are displayed during checkout before you complete your purchase.

Where free delivery or another delivery promotion is available, any applicable minimum order value or other conditions will be displayed on the website or during checkout.

We may change delivery charges or available services from time to time.

Changes to delivery charges will not normally affect an order that has already been accepted.

5. Estimated delivery times

Any delivery estimate shown at checkout or in your order confirmation is an estimate unless we expressly state otherwise.

Delivery time begins after the order has been processed and dispatched, not necessarily from the moment the order is placed.

Delivery may occasionally take longer due to circumstances including:

courier delays;
severe weather;
public holidays;
periods of unusually high order volume;
industrial action;
transport disruption;
security checks; or
other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will take reasonable steps to assist you and will respect any rights available to you under applicable consumer law.

6. Christmas and other busy periods

During Christmas, Black Friday, bank holidays and other busy periods, processing and delivery networks may experience increased demand.

If you require an order for a particular occasion, we recommend ordering as early as reasonably possible.

A delivery estimate should not be treated as a guarantee that a parcel will arrive before a particular event unless we have expressly agreed otherwise.

7. Tracking your order

Where the selected delivery service includes tracking, tracking information may be provided by email, SMS, your customer account or directly by the delivery provider.

Tracking updates are supplied by the relevant carrier and may occasionally take time to update after dispatch.

8. Delivery addresses

Please check your delivery address carefully before completing your order.

You are responsible for providing a complete and accurate delivery address.

Once an order has been processed or dispatched, we may not be able to change the delivery address.

If you notice an error, please contact us as soon as possible at:

houseofyouthfulskin@gmail.com

We cannot guarantee that an address change can be made once processing has started.

9. Incorrect or incomplete addresses

If a parcel cannot be delivered because the address supplied at checkout was materially incorrect or incomplete, the parcel may be returned to us by the delivery provider.

Where appropriate and lawful, you may be asked to pay a reasonable additional delivery charge if you ask us to resend an order following an address error supplied by you.

This does not affect your statutory rights where the delivery problem was caused by us or the delivery provider acting on our behalf.

10. Missed deliveries

If nobody is available to receive your parcel, the delivery provider may:

attempt delivery again;
leave the parcel in an authorised safe place;
deliver it to a collection point;
leave it with a neighbour where permitted; or
provide instructions for rearranging delivery or collection.

Please follow the instructions provided by the delivery provider.

11. Parcels marked as delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please first check:

the delivery address shown on your order;
any safe place around the property;
whether another member of the household accepted the parcel;
whether the parcel was left with a neighbour; and
any delivery photograph or tracking information provided by the carrier.

If you still cannot locate the parcel, contact us at:

houseofyouthfulskin@gmail.com

Please include your order number so that we can investigate with the relevant delivery provider where appropriate.

12. Lost parcels

If a parcel appears to have been lost in transit, please contact us and we will review the tracking information and, where appropriate, raise an investigation with the delivery provider.

We will provide any replacement, refund or other remedy to which you are entitled under applicable consumer law.

13. Damaged parcels

If your parcel arrives visibly damaged, please photograph the outer packaging before disposing of it where reasonably possible.

If a product inside the parcel is damaged, leaking, broken or otherwise affected, contact us as soon as reasonably possible at:

houseofyouthfulskin@gmail.com

Please include:

your order number;
a description of the issue;
photographs of the damaged product; and
photographs of the packaging where relevant.

This information helps us investigate the problem and arrange the appropriate remedy.

14. Incorrect items

If you receive an item that you did not order, please contact us before opening or using the product.

We will arrange an appropriate solution and will not require you to pay return postage for an item that we supplied incorrectly.

15. Split shipments

In some circumstances, an order may be dispatched in more than one parcel.

Where this occurs, the parcels may arrive separately and may have different tracking information.

You will not normally be charged an additional delivery fee solely because we choose to divide an order into multiple shipments.

16. Availability and dispatch delays

We aim to keep stock information accurate, but occasionally a product may become unavailable after an order has been placed.

If an item cannot be dispatched within a reasonable period, we may contact you to offer an appropriate option, which may include:

waiting for the item to become available;
removing the unavailable item from the order; or
cancelling and refunding the affected item.

We will not substitute a materially different skincare product without your agreement.

17. Delivery destinations

We deliver to the destinations made available through our website checkout.

If your delivery destination is not available at checkout, please contact us before placing an order.

We reserve the right not to offer delivery to a particular destination where delivery is unavailable, restricted, disproportionately difficult or not reasonably supported by our delivery providers.

18. International delivery

If international delivery is made available through our checkout, additional delivery times, customs procedures, import taxes, duties or local charges may apply depending on the destination.

Unless we expressly state that such charges are included at checkout, the recipient may be responsible for applicable import duties, taxes or customs charges imposed by the destination country.

Customs processes are outside our direct control and may cause additional delivery delays.

19. Returns address

Unless we specifically instruct you otherwise, approved returns must be sent to:

House of Youthful Skin
24 Wilson Street
Glasgow
G1 1SS
United Kingdom

Please do not return products without first reviewing our Refund Policy and following any return instructions provided by us.

The fact that this address accepts returns does not mean that every product is eligible for a change of mind return. Return eligibility depends on the product, its condition and your applicable statutory rights.

20. Returning products safely

If you are instructed to return a product, please package it securely so that it is reasonably protected during transport.

Where you are responsible for arranging the return, we recommend using a delivery service that provides proof of postage.

You should keep proof of postage until the return has been completed.

21. Return postage

Responsibility for return delivery costs depends on the reason for the return and your statutory rights.

Where you exercise a lawful change of mind cancellation right, you may be responsible for the direct cost of returning the goods unless we have agreed otherwise.

Where a product is faulty, damaged, materially misdescribed or incorrectly supplied by us, we will deal with reasonable return costs in accordance with applicable consumer law.

Please see our Refund Policy for full details.

22. Responsibility for delivery

Where you are purchasing as a consumer, responsibility for the goods passes to you in accordance with applicable consumer law, including when the goods are delivered into your physical possession or to a person you have identified to take possession of them.

We do not seek to exclude or reduce any mandatory legal rights that apply to delivery, lost goods or damaged products.

23. Events outside our reasonable control

We are not responsible for delays caused by circumstances genuinely outside our reasonable control, provided that we continue to comply with any statutory rights and remedies available to you.

Such circumstances may include:

extreme weather;
major transport disruption;
industrial action;
government restrictions;
widespread courier disruption;
major technology outages; or
other events that materially affect delivery networks.

24. Changes to this Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery providers, shipping services, business operations or legal requirements.

The latest version will be published on this website and the Last updated date will be amended accordingly.